Last updated: May 25, 2018

Runes & Riddles operating as Trapped Coquitlam strives to uphold the highest standards with respect to the use of personal information. This document describes our treatment of the information received at the domain trappedcoquitlam.com.

The skinny

  • We use Google Analytics to track our site, passing no Personally Identifiable Information
  • We don’t sell our contact lists

Web Tracking and Analytics

Runes & Riddles endorses and vows to comply with the five stipulations of the Web Analyst’s Code of Ethics.

Log Files

Our web server logs all requests including IP address, browser type, referring page, platform, file accessed and date/time information. We don’t really look at the log data unless something is wrong with the site, then maybe to troubleshoot. We gather no Personally Identifiable Information (PII) within these log files. While this is quite standard, if you really want to avoid this data collection you could use a proxy or anonymizer service to view the site. We’re not cool with you using such services for malicious purposes though.

Google Analytics

Runes & Riddles uses Google Analytics to track the performance of its web properties. Google Analytics uses persistent cookies to track visitor sessions, visitors across multiple sessions, and referral sources to our sites. In addition to standard Google Analytics data capture, we occasionally track click events such as the use of our homepage news carousel and clicks on offsite links. We also track the performance of promotional links to our site using Google Analytics. In compliance with the Google Analytics Terms of Service, at no time is personally identifiable information (PII) passed to Google Analytics. Note that Google Analytics stores its data within the United States of America and is subject to US laws. Those wishing to opt out of Google Analytics data collection should use the Google Analytics Opt-out Browser Add-on.

E-mail and Contact information

We encourage you to send us email. Note that sometimes we are not able to respond as quickly as we’d like given the volume of spam that we receive. If you suspect your message did not make it through the spam filter, please give us a call. We occasionally use lists of contacts accumulated through forms on our site with opt-in checkboxes in our newsletters to e-mail company updates and information. Our promotional lists can be unsubscribed from at any time by following instructions at the bottom of each message or by contacting us directly using the information below.

We do not sell our contact lists to third parties.

What rights you have over your data

If you have an account on this site, or have completed a form, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you choose to have your Trapped Membership erased, you will lose all benefits associated with the membership.

Links to third parties

Our site contains links to other resources on the web. We can’t offer any warranty for those sites and they are governed by their own privacy policies.

How we protect your data

You should be aware that information transmitted over the internet is inherently insecure. We will take all reasonable steps to securely store any personal information collected. This information may (for the avoidance of doubt) be transferred and stored on servers outside of Canada.

Any information sent through trappedcoquitlam.com is passed through a secure server using encryption technology. All personal information stored by us is protected through secure passwords, user logins and other security procedures.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information we hold. However, we will not be held responsible for events arising from unauthorised access of your personal information.

This document

We’ll update this document if our policies or data collection habits change.

Questions or issues?

E-mail: info@trappedcoquitlam.com
Call: 778.819.6777

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